Returns and Refunds Policy

Effective Date: 5th May 2024

At Zodiak Agency, we strive to provide exceptional digital marketing services to our clients. As we do not accept payments directly through our website, this policy outlines how refunds are handled for our services.

1. Payment Process

Payments for our services are made directly via invoices sent to clients after agreeing on terms and deliverables. These payments are not processed through our website.

2. Refund Policy

• One-Time Setup Fee: This fee is non-refundable once services commence, as it covers onboarding, strategy development, and initial campaign setup.

• Ongoing Services: Refunds for ongoing services will be evaluated on a case-by-case basis, depending on the scope of work completed at the time of termination.

3. No Obligation Until Agreement

Engaging with us through our website or inquiry forms does not create any financial obligation until a service agreement is signed and an invoice is issued.

4. Dispute Resolution

If you are unsatisfied with our services, please contact us immediately. We will work to address your concerns and, where applicable, offer solutions to ensure your satisfaction

5. Contact Us

For any questions regarding payments or refunds, please reach out to us at:

Zodiak Agency

304, Deepkamal Complex,

Sarthana Jakatnaka, Surat,

Gujarat, India - 395006

hello@zodiakagency.com